Lower 48 States: All items ship from our warehouse in West Chicago, IL via ground transportation (either FedEx or USPS, depending on the product(s) ordered. A $7.95 flat rate shipping fee is charged for all orders.
Alaska & Hawaii: All items ship from our warehouse in West Chicago, IL via FedEx. A $27.00 flat rate shipping fee is charged for all orders.
All Canadian orders ship from our store in Vancouver, BC. We ship via Canada Post but in store pickup is also available at: 77 E Cordova St. Vancouver, BC V6A 1K3. The flat rate shipping cost for all of Canada is $15.95
What you need to know about Customs, Duties & Taxes.
When ordering from Victory Barber & Brand™, you're responsible for assuring the product can be lawfully imported to the destination.
The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Victory Barber & Brand™ has no control over these charges, nor can Victory Barber & Brand™ predict what they may be. Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Please also note:
- Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.
- Countries / regions that require an identification number include: Brazil, Chile, China, Ecuador, India, Israel, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.
*Victory Barber & Brand is not responsible for any lost or stolen packages
You may return new, unopened, unused* items purchased from victorybarber.com within 30 days of delivery. A credit will be issued to your credit card for the cost of the item(s) minus the original shipping. Return postage/insurance is your responsibility. For any order totaling over $500.00 in returns, there will be a 10% restocking fee assessed to your credit card.
If your item was delivered to you in a damaged state, you may return your item within 30 days of delivery for a replacement. Items must be returned in their original packaging and victorybarber.com will pay the return shipping costs for any damaged items.
*Items are not returnable if overwrap is torn or removed or the case/product has obviously been marked or handled in any way.
Claims for missing items must be received within 3 days of receipt of order. Please send an email to firstname.lastname@example.org regarding missing items.
Credit card companies generally post reversed charges on your next billing cycle.